Terms of Sale
Terms & Conditions – get a G&T ready.
THE FOLLOWING TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER:
You must be aged 18 years or over and have completed the login procedure before item(s) are dispatched to you. You are entirely responsible for the safekeeping of your user name and password and all orders you have previously placed. You must notify us immediately of any known unauthorised user or any other possible breach in security you suspect.
Graveney Gin Ltd complies with all conditions of The Data Protection Act 1998.
UK MAINLAND DELIVERY
You undertake and are responsible to ensure that all deliveries are taken by person/s aged 18 or over. A gift to a third party is only acceptable if that person is 18 or over.
Deliveries are made during Royal Mail delivery standards terms and sent by Second Class unless First Class has been paid for separately. Telephone numbers must be given for the recipient goods. Goods are not able to be returned after the signing of a delivery other than those which are faulty or damaged. Upon proof of faulty goods, please email firstname.lastname@example.org these will receive a full refund or a replacement, which will be re-dispatched free of charge.
Where specific courier instructions are given e.g. leave by black bin etc, you are entirely responsible for goods being received where our delivery solution have a POD (proof of delivery), and/or inform us that the goods were 'left as instructed'. You must ensure that any specific courier instructions given are correct, that the information provided ensures a safe and accurate delivery. Any goods which go 'missing' after the delivery is made will not be refunded.
In order to meet a quick delivery time (within reason) Graveney Gin has the right to use any delivery courier.
ORDERS FOR PICKUPS
Graveney gin has the option for you to collect orders in person from the bar, Tooting Market, Graveney Gin, Unit 22a, 21-23 Tooting High Street, London, SW17 0SN. When your order is ready for collection, we will email the address you supplied when you placed the order online. Orders will be held for a 2-week period from the date you receive confirmation that its ready. If you have selected this option, our bars opening hours apply. In exceptional circumstances we reserve the right to vary these without notice, but we aren’t like that and try our best to be open. Up until the 2-week period we will do our best to attempt to contact you our of courtesy and have the right to reuse, refund or destroy your purchase products without liability.
USA AND REST OF THE WORLD DELIVERIES
We are unable to currently dispatch spirits to these destinations but take each request separately. Do get in touch for your gin requirements at email@example.com
You may cancel your order prior to the item(s) being dispatched. Please contact Graveney Gin in order to confirm it has been cancelled and next steps. You are responsible for the collection costs and safe return of the cancelled goods to our head office.
RETURNS AND REFUNDS
If a breakage occurs before delivery, we will offer a replacement or a credit on the return of the broken item. Breakages must be notified by email and phone within three working days. The broken goods are to be returned within a further 7 days from notification.
If you have any queries, please contact us.
VAT Registration Number is 263 8766 62
AWRS Unique Reference Number (URN): XCAW00000108218
User’s Acknowledgment and Acceptance of Terms.
All references to “I,” or “My,” “We,” “Us,” or “Our” refer to GRAVENEY GIN and any other affiliated companies.
GRAVENEY GIN is committed to protecting your privacy online.
Information We Collect.
This Site only collects the personal information you voluntarily give to us, which may include the following:
+ Name and age
+ Contact information including email address
+ Demographic information such as postcode, preferences and interests
+ Other information relevant to customer surveys and/or offers
We require this information to understand your needs and give you a better service, and in particular for the following reasons:
+ Internal record keeping.
+ To improve our products and services.
+ Periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Cookies (not the tasty kind).
A cookie is a small file which asks for permission to be placed on your computer’s hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us give you a better website, by enabling us to check which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information.
You may choose to restrict the collection or use of your personal information in the following ways:
+ Whenever you are asked to fill in a form on the website, look for the box that you can click to show that you do not want the information to be used by anybody for direct marketing purposes
+ If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible.
We will promptly correct any information is incorrect.
We do our best to protect your information from any unauthorised access, misuse, or disclosure. However, you acknowledge that the personal information you voluntarily share could be accessed or tampered with by a third-party.
You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission.
Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorised manner.
You agree to notify us regarding any breach of security or unauthorised use of your information.
Children – Online Privacy Protection Act Compliance.
We do not knowingly collect or solicit data online from or market online to children under the age of 18.
Any changes to this Policy will be updated on this page.